[Hiring] Customer Service Representative @InteLogix

Role Description

If you like to solve problems and interact with people around the Globe, this is the career for you!

• Be a creative problem solver, results oriented, and empathetic customer partner.
• Connect, navigate, influence, and provide solutions.
• Deliver effective results while providing excellent customer service.
• Exhibit extraordinary communication skills.

Responsibilities

• Serve as the primary point of contact for customers via chat.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
• Maintain a thorough understanding of products, services, and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

Qualifications

• High School Diploma or equivalent.
• Has BYOD (Bring your own device) capability.
• Good communication skills.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.

Benefits

• Paid Training.
• HMO and Group Life Insurance.
• Paid Time Off.
• Referral Program.
• Career Advancement.
• Full time - Work from Home employment.