[Hiring] Customer Service Representative @BFG Supply

Role Description

The Customer Service Representative for Greenhouse Megastore responds to inquiries from customers regarding order status, delivery, or product complaints.

• Answers inbound phone calls, emails, or website queries from customers, evaluates their needs and determines appropriate actions.
• Investigates customer order status with warehouse, vendor for direct ship orders, or freight carrier for delivery status, and responds to customer accordingly.
• Monitors and coordinates product returns with customer, warehouse and logistics.
• Assesses damage or incomplete shipment claims to apply appropriate credit, return or destroy procedures.
• Processes product returns or write-offs and issues customer refunds or credit memos.
• Takes responsibility for and follows through on open customer issues ensuring timely response.
• Documents details of each customer inquiry and their resolution on system platforms.
• Communicates website functional issues to web designer.
• Monitors social media sites for questions or comments, prepares and posts responses.

Qualifications

• High School Diploma with a minimum of 3 years of experience in a customer-facing role required.
• Experience in a business to consumer environment.
• Interpersonal and customer service skills to ensure positive interactions with customers.
• Ability to diagnose problems and select solutions from a range of options.
• Good organizational skills and the ability to multi-task.
• Good listening and communication skills.
• Teamwork skills to collaborate with representatives and coworkers in other departments.
• General computer skills (Microsoft Excel and Microsoft Word).

Requirements

• Non-exempt hourly pay starting at $20.00/hr based on experience.
• Must live in the eastern, central or mountain time zone.
• Must have a reliable internet connection.
• Minimal travel required.

Benefits

• Medical, Dental, Vision and Prescription Drug Insurance Coverage.
• HSA or FSA with employer contribution.
• Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits.
• FMLA, AD&D, Voluntary Benefits, EAP, Teladoc.
• 401(k) Contribution Matching Program.
• Paid Vacation and Holidays.