Customer Service Representative @BFG Supply
Customer Service
Salary usd 20 per hour
Job Type full-time
Posted 4d ago

[Hiring] Customer Service Representative @BFG Supply

4d ago - BFG Supply is hiring a remote Customer Service Representative. πŸ’Έ Salary: usd 20 per hour πŸ“Location: EST (UTC-5), MST (UTC-7), CST (UTC-6)

Role Description

The Customer Service Representative for Greenhouse Megastore responds to inquiries from customers regarding order status, delivery, or product complaints.

  • Answers inbound phone calls, emails, or website queries from customers, evaluates their needs and determines appropriate actions.
  • Investigates customer order status with warehouse, vendor for direct ship orders, or freight carrier for delivery status, and responds to customer accordingly.
  • Monitors and coordinates product returns with customer, warehouse and logistics.
  • Assesses damage or incomplete shipment claims to apply appropriate credit, return or destroy procedures.
  • Processes product returns or write-offs and issues customer refunds or credit memos.
  • Takes responsibility for and follows through on open customer issues ensuring timely response.
  • Documents details of each customer inquiry and their resolution on system platforms.
  • Communicates website functional issues to web designer.
  • Monitors social media sites for questions or comments, prepares and posts responses.

Qualifications

  • High School Diploma with a minimum of 3 years of experience in a customer-facing role required.
  • Experience in a business to consumer environment.
  • Interpersonal and customer service skills to ensure positive interactions with customers.
  • Ability to diagnose problems and select solutions from a range of options.
  • Good organizational skills and the ability to multi-task.
  • Good listening and communication skills.
  • Teamwork skills to collaborate with representatives and coworkers in other departments.
  • General computer skills (Microsoft Excel and Microsoft Word).

Requirements

  • Non-exempt hourly pay starting at $20.00/hr based on experience.
  • Must live in the eastern, central or mountain time zone.
  • Must have a reliable internet connection.
  • Minimal travel required.

Benefits

  • Medical, Dental, Vision and Prescription Drug Insurance Coverage.
  • HSA or FSA with employer contribution.
  • Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits.
  • FMLA, AD&D, Voluntary Benefits, EAP, Teladoc.
  • 401(k) Contribution Matching Program.
  • Paid Vacation and Holidays.
Before You Apply
️
remote Be aware of the location restriction for this remote position: EST (UTC-5), MST (UTC-7), CST (UTC-6)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Service Representative @BFG Supply
Customer Service
Salary usd 20 per hour
Job Type full-time
Posted 4d ago
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️
remote Be aware of the location restriction for this remote position: EST (UTC-5), MST (UTC-7), CST (UTC-6)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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