[Hiring] Customer Service Representative @Systems & Methods, Inc. (SMI)

Role Description

The Customer Service Representative is responsible for receiving calls ranging from 100 to 150 inbound calls that can be back to back from clients in accordance with Standard Operating Procedures and contractual obligations. Responsibilities include:

• Categorizing all calls received in one of the categories provided.
• Maintaining a general understanding of policies and procedures.
• Exhibiting excellent interpersonal skills using tact, patience, and courtesy.

Communication methods used include:

• Email
• Phone
• Chat

This is a fully virtual opportunity with virtual interviews, online self-paced training, and work from home!

Qualifications

• High School Diploma or equivalent required.
• At least one year of prior experience in service delivery, customer service, call center technology, or a related field.
• Equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties.
• Must be proficient in data entry skills, including keyboard, mouse, and 10-keypad.
• Must be able to type a minimum of 35 WPM (typing test will be administered during the interview process).
• Basic knowledge of Microsoft Office.

Requirements

• Quiet and distraction-free place in your home to work at a desk/table.
• Reliable, high-speed internet connection with at least 50 mbps download speed (cable or fiber).
• No dial-up, satellite, prepaid internet, or cellular hotspots.
• Smartphone with Android OS or iPhone for user authentication.
• Must reside in the United States to be considered.
• Completion of 2 Prevue assessments, which will be emailed after application review.

Benefits

• Rate of pay is $14/hr with a shift differential after 6 pm EST.
• Paid bi-weekly.
• Looking for 2nd shift hours (10 am EST to 9 pm EST), which might require nights and weekend hours.
• Set schedules.
• Medical, Dental, Vision, and 401(k) after your first 30 days.
• Paid Time Off (PTO) accrual on your first day.
• Referral Program and internal promotion opportunities.
• SMI will provide the equipment for this position, which must be returned upon separation.