[Hiring] Customer Service Representative @Virtual Staff 365

Role Description

As a fast-growing business, they are now seeking to take on a Customer Service Representative with a strong focus on delivering exceptional customer experiences.

• Handle inbound customer communications via phone and email professionally and courteously.
• Deliver first-contact resolution and escalate issues when necessary.
• Process orders, returns, and replacements accurately while maintaining price integrity.
• Liaise with internal teams (Technical Support, Logistics, Sales) to complete order processes.
• Manage back orders and update customers as stock becomes available.
• Maintain up-to-date knowledge of company products and services to provide accurate information.
• Keep customer records accurate and confidential in CRM systems.

Qualifications

• Previous experience in customer service, sales support, or administration (retail experience).
• Proficient in Microsoft Office.
• Experience with Salesforce, Zoho, SAP, or similar systems is advantageous.
• Excellent written and verbal communication skills.
• Strong organisational skills, attention to detail, and ability to multitask.
• Proactive, team-oriented, and customer-focused.

Requirements

• Permanent work-from-home set-up.
• Dayshift (Australian business hours).
• Full-time job.

Benefits

• HMO.
• Annual leave.
• 13th-month pay.
• With Government Mandated Benefits.