[Hiring] Customer Service Representative @Cloverleaf Care

Role Description

Cloverleaf Care has an immediate opening for a Customer Service Representative with 3+ years experience for our Operations group. This is a remote position located in Kenya - pan Kenya. You will be working the US day shift (6:30PM - 3:30AM EAT, M-F). This is a work from home position.

Are you an outgoing customer service professional with 3+ years experience looking for a promising career in services management and coordination? We are a rapidly expanding healthcare services company in the US and looking to hire a customer service professional to support our growing needs with scheduling shifts, customer service and human resources functions.

Job Duties:

• Schedule and coordinate day to day activities of healthcare workers.
• Screen and hire caregivers.
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer's brand and ensure that we retain the best talent.
• Staff client shifts by matching the best caregiver with each client.
• Take initiative to build strong rapport and relationships with US based team members.
• Manage the service delivery platform to meet company's standards.
• Answer phone calls and provide excellent customer service.
• Prepare daily and weekly staffing reports.
• Support payroll functions.
• Provide HR support to healthcare workers.

Qualifications

• 3+ years experience in a Customer Service role.
• Flair communication skills in English, both spoken and written is a MUST.
• Expert level computer experience with documents, sheets and web applications is a MUST.
• Excellent problem solving skills.
• Detail oriented, highly organized, dependable and multi-tasker.
• Self-starter with superior time management skills.
• Excellent customer service skills with phone, with US or UK consumers.
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process.
• Dedicated home office space.
• Strong work ethics, respectful and a professional attitude towards work.

Requirements

• Shift timing - 6:30PM - 3:30AM EAT, M-F.

Benefits

• Competitive pay!
• Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology.
• Permanent Work from Home (WFH) in a positive, friendly and fun work environment.
• Training, education.
• Receive recognition and incentives from management.