[Hiring] Customer Service Representative @EBSCO Industries Inc

Role Description

Moultrie is seeking a loyal, energetic, goal-oriented Seasonal Customer Success Representative who brings a passion for delivering customer support to our diverse community of avid subscribers.

As a Customer Success Rep, you will provide exceptional, proactive support through a remote work environment. This position primarily supports customers via phone, which will make up the majority of daily responsibilities. While there may be occasional involvement in other channels such as email, live chat, social media, and text, these are not the primary focus of the role.

• Serve as the main point of contact for Moultrie customers via phone and any other channels deemed necessary.
• Quickly become an expert in the Moultrie product suite.
• Resolve customer inquiries.
• Maintain a quality rating by following procedures and acting in the customers’ best interests.
• Record all interactions with customers in the provided CRM system.
• Meet evolving department goals and metrics.
• Analyze a customer’s service needs and refer to other service or technical departments for follow-up as needed.
• Resolve routine problems and communicate solutions or requested information to the customer.
• Maintain an active attendance record throughout the course of this position with little to no tardies.

Qualifications

• High school diploma, GED, or college-level education.
• MUST have a minimum of 2+ years of Customer Service experience providing support in a REMOTE environment.
• Comfortable managing both phone and messaging queue conversations.
• Remote experience handling technical troubleshooting and issue resolution.
• MUST be able to work a flexible schedule including evenings and weekends.
• Ability to work in a remote setting with a reliable internet connection.
• Great communication skills, internally with team members and externally with customers.
• Strong time-management skills.
• Goal-oriented mindset.
• Leads by example using a proactive approach to provide optimal customer support.
• Always acts in the best interests of the Company and does not permit outside interests to interfere with job duties or influence actions on behalf of the Company, in alignment with Moultrie’s and EBSCO’s Employee Code of Conduct.

Preferred Skills

• College degree.
• Experience working with Zendesk or a similar CRM system.
• Appreciation for the outdoors.
• Coachable, empathetic mindset.
• Ability to multitask.

Requirements

• Outstanding organizational, interpersonal and communication (written and verbal) skills.
• Good problem-solving skills and ethical behavior.
• Unwavering Attendance Record.
• Must maintain confidentiality.
• May require sitting for long periods of time.
• Works in a team-oriented environment.