[Hiring] Customer Service Representative @Turn5, Inc.

Role Description

Join our Customer Service Team and help support automotive enthusiasts with purchases for their dream builds while working from HOME with the competitive earning potential opportunities below!

• Starting Pay: $15/hour + hourly shift differential opportunities dependent on schedule.
• Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
• Performance Bonus: You have the opportunity to earn up to an additional $2.50/hour each week based on your performance!
• Perfect Attendance Bonus: Through 2/28/2026, you have the opportunity to earn up to an additional $2.50/hour each week after maintaining at least 4 consecutive weeks of perfect attendance!
• Tenure-Based Pay Increases: Earn an additional $0.50/hour after reaching your 6-Month, 12-Month, 18-Month, and 24-Month work anniversaries with Turn5!

Qualifications

• High school diploma or an equivalent combination of education and experience.
• A minimum of 1 year of previous Customer Service experience.
• Must have or have the ability to acquire automotive knowledge in all supported vehicles.
• Ability to maintain professionalism and use tact when dealing with difficult customers.
• Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).
• Excellent organizational skills with the ability to handle multiple tasks simultaneously.
• Oral and written communication, interpersonal skills.
• Ability to prioritize workload and meet deadlines.
• Upon hire, successful completion of the Turn5 customer service new hire training program.
• Bi-lingual a plus.
• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

Benefits

• Health Insurance: Medical, dental, and vision coverage.
• Financial: 401(k)/Roth plans with generous company match!
• Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursement.
• Automotive Enthusiast Program: Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 3 websites: AmericanMuscle, AmericanTrucks, and ExtremeTerrain. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
• Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on our 3 websites to help you continuously mod one of your vehicles.
• Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
• Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance.

Essential Duties and Responsibilities

• Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc.
• Displays professional, courteous demeanor when handling customer calls. Provides prompt, efficient service for all customer inquiries.
• Efficiently enters and processes customer requests.
• Answers questions and educates customers around policies & procedures.
• Continues education and improves knowledge through company sponsored programs and training.
• Notifies Customer Service Leadership of trends or problems encountered.
• Meets performance expectations of the position regarding customer service quality, productivity, and availability.
• Upholds first touch resolution (FTR) standards.
• Participates in special projects and performs other duties as assigned by management.

Essential Job Functions

• Visual and hearing capability.
• Ability to sit for long periods of time.
• Ability to maintain attendance as defined by company policy.
• Ability to work under pressure to meet strict deadlines.
• Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
• Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
• Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.