[Hiring] Customer Service Representative @WPS—A health solutions company

Role Description

We are seeking a talented Customer Service Rep / Customer Care Specialist to join our team! The successful candidate will play a critical role in providing call center telephone support, as well as responses to written inquiries submitted by military members, retirees, and dependents eligible for both TRICARE and Medicare benefits. In addition, this role is responsible for assisting with claims and billing inquiries from hospitals and clinics. Inquiries can include questions about claims, benefits, and eligibility. Success is accomplished by navigating multiple systems to research and resolve complex inquiries with a clear, accurate, and easy to understand response.

This is a Bargaining Unit / Union position.

Qualifications

• U.S. citizenship is required for this position due to Department of Defense restrictions.
• Must live within the vicinity of our Madison, WI campus location (45 Miles from 1717 W. Broadway Madison, WI).
• High school diploma or equivalent.
• 2 or more years of experience in customer service (Call Center).
• Ability to learn medical and insurance terminology.

Requirements

• Expertise in Microsoft Office (Outlook, Word, Excel), internet, intranet, office equipment, and data entry.
• Ability to navigate dual monitor screens and between multiple programs at once.
• Strong skillsets in multi-tasking, research, and problem-solving.
• Ability to work independently, deescalate situations with agitated individuals, control difficult situations, as well as influence and motivate others to comply with TRICARE procedures.

Benefits

• Bargaining Unit position
• Remote work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs