[Hiring] Customer Service Representative @Velocitii
Customer Service Representative @Velocitii
Customer Service
Salary usd 16 - 16.5 p..
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted 1mth ago

[Hiring] Customer Service Representative @Velocitii

1mth ago - Velocitii is hiring a remote Customer Service Representative. 💸 Salary: usd 16 - 16.5 per hour 📍Location: USA

Role Description

As a Customer Service Representative, you’ll be the friendly voice our clients’ members rely on. In this fast-paced role, you’ll help customers with their classic auto insurance questions, resolve concerns, and make every interaction feel effortless.

  • Manage 40-100 calls per day depending on the season
  • Highlight and sell membership benefits
  • Put customers first and take action to improve their experience
  • Follow on-call procedures and document every interaction
  • Move quickly through multiple systems, dual monitors, and virtual desktops
  • Meet program metrics and customer satisfaction targets
  • Work within a highly structured role with set start/ends times and scheduled breaks
  • Stay fully present and engaged throughout your shift
  • Follow the proper steps to request time off

Qualifications

  • 6+ months in a call-center experience
  • 1+ year of customer service experience
  • Knowledge of cars and/or interest in learning about cars
  • Strong verbal and written communication
  • Organizational and problem-solving skills
  • Ability to navigate multiple computer systems
  • Experience in a virtual desktop environment
  • Distraction-free remote workspace
  • High school diploma or GED

Requirements

  • Sales experience helpful
  • Prior experience with Five9
  • Demonstrates conviviality, a core value of our client. This is a passion for bringing people together to create the moments that matter.
  • Participate in virtual interviews using a computer with a working camera
  • Comfortable in a diverse, inclusive, team-focused culture
  • Complete pre-employment steps:
    • Internet speed test
    • Background and drug screening
    • Employment verification

Benefits

  • Starting pay is dependent on state:
    • AZ: $16.50/hour with paid training
    • FL/SC/TX: $16.00/hour with paid training
  • Pay increase after 90 days of proven performance
  • Annual bonuses and merit raises available
  • EZ Access MD – Free Healthcare for You & Your Family!
  • Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you.
  • Healthcare, life insurance, and 401(k) kick in the first of the month after hire
  • Sick time and PTO start accruing on day one—use sick time right away!
  • After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
  • Get paid to give back with volunteer time off
  • Company-Provided Equipment – We’ll set you up with everything you need to succeed—no equipment worries!
  • Remote Work – Work comfortably from home and skip the commute.
  • Supportive Culture – Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
  • Growth & Development – Enjoy access to training, coaching, and mentorship to grow your career.
  • Consistent Schedule – Our client operates Monday-Sunday, with shift times starting between 8:00 AM and 11:45 AM EST.
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Service Representative @Velocitii
Customer Service
Salary usd 16 - 16.5 p..
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted 1mth ago
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Interview Scheduled
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
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