[Hiring] Customer Service Representative @Velocitii

Role Description

As a Customer Service Representative, you’ll be the friendly voice our clients’ members rely on. In this fast-paced role, you’ll help customers with their classic auto insurance questions, resolve concerns, and make every interaction feel effortless.

• Manage 40-100 calls per day depending on the season
• Highlight and sell membership benefits
• Put customers first and take action to improve their experience
• Follow on-call procedures and document every interaction
• Move quickly through multiple systems, dual monitors, and virtual desktops
• Meet program metrics and customer satisfaction targets
• Work within a highly structured role with set start/ends times and scheduled breaks
• Stay fully present and engaged throughout your shift
• Follow the proper steps to request time off

Qualifications

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Knowledge of cars and/or interest in learning about cars
• Strong verbal and written communication
• Organizational and problem-solving skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED

Requirements

• Sales experience helpful
• Prior experience with Five9
• Demonstrates conviviality, a core value of our client. This is a passion for bringing people together to create the moments that matter.
• Participate in virtual interviews using a computer with a working camera
• Comfortable in a diverse, inclusive, team-focused culture
• Complete pre-employment steps:
• Internet speed test
• Background and drug screening
• Employment verification

Benefits

• Starting pay is dependent on state:
• AZ: $16.50/hour with paid training
• FL/SC/TX: $16.00/hour with paid training
• Pay increase after 90 days of proven performance
• Annual bonuses and merit raises available
• EZ Access MD – Free Healthcare for You & Your Family!
• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you.
• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Sick time and PTO start accruing on day one—use sick time right away!
• After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
• Get paid to give back with volunteer time off
• Company-Provided Equipment – We’ll set you up with everything you need to succeed—no equipment worries!
• Remote Work – Work comfortably from home and skip the commute.
• Supportive Culture – Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
• Growth & Development – Enjoy access to training, coaching, and mentorship to grow your career.
• Consistent Schedule – Our client operates Monday-Sunday, with shift times starting between 8:00 AM and 11:45 AM EST.