[Hiring] Customer Service Representative @YETI

Role Description

The role of the Customer Service Representative is to provide outstanding service and build enduring relationships. First and foremost, the Customer Service Representative will be the point person for answering incoming phone calls, responding to all types of customer inquiries, and ensuring all customer expectations are met when placing orders, processing returns, or inquiring about product information. This role will also be expected to help service our growing dealer and distributor needs.

• Customer interaction and problem resolution by phone, email, social media, cases, Bazaarvoice, and a variety of general customer requests.
• Responsible for placing orders, checking inventory, communicating shipping times and delays, correcting mis-shipments, and creating return authorizations for all direct-to-consumer customers.
• Point persons for all Pro Purchase platforms we offer.
• Point person for answering all incoming phone calls.
• Following procedures established by accounting for all NetSuite transactions.
• Advanced understanding of NetSuite and current customer service procedures.
• In-depth knowledge of all MYSTERY RANCH legacy and current mission product lines.
• Managing backorders and hold orders while communicating accurate shipping details.
• Detailed understanding of government purchasing requirements.
• Prevent freight forwarding and unauthorized redistribution of all products globally.
• Working directly with Operations, Production, Product Development and Sales to exceed customer expectations.
• Document customer contact information in appropriate detail at the customer profile level.
• Regularly document customer feedback and communicate with the management team.
• Potential to travel to tradeshows and sales meetings.
• Establish enduring customer relationships.

Environmental and Physical Requirements

• This is a full-time, remote position.
• This position may require working off-hours outside of the regular Monday-Friday, 9am–5pm schedule.
• Occasionally located in an indoor area with the possibility of mild discomfort from factors such as dust, material particles, temperature extremes, loud noise, and bright lights.
• Frequent periods spent standing or sitting in the same location with the opportunity to move about.
• Frequent use of a computer, keyboard, and mouse.
• Occasional lifting of objects up to 36 inches from floor level, and weighing up to 50 lbs.
• Domestic or international travel to business related events as necessary or required.

Qualifications

• Greater than 2 years of relevant experience.
• An outgoing, welcoming, and energetic personality who enjoys helping others.
• Strong familiarity with all MYSTERY RANCH products, their use, and capabilities.
• Extremely high attention to detail.
• Proficient at multi-tasking.
• Computer literacy with ability to learn a variety of computer applications and sales systems.
• Excellent communication, time management, and organizational skills both written and verbal.

Benefits

• Click here to learn about the benefits and perks we offer at YETI.

Company Description

YETI is proud to be an Equal Opportunity Employer. Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.

All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

YETI welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation in order to apply for a job, please contact us at [email protected].