[Hiring] Customer Service Representative @Parking Management Company

Role Description

We are seeking a customer-focused Customer Service Representative (CSR) to provide weekend support for guests utilizing our parking services and locations. This role is critical in ensuring a smooth, professional, and hospitality-driven guest experience by responding to inquiries, resolving concerns, and serving as a knowledgeable point of contact for our parking operations.

As a remote team member, you will act as a frontline representative of our brand, helping guests navigate questions related to parking locations, payments, citations, and general service issues.

This is a part-time position with strong potential to expand into a full-time position with additional hours, shifts, or responsibilities as business needs grow.

Duties and Responsibilities

• Respond promptly and professionally to guest inquiries through approved communication channels, meeting established service-level expectations.
• Take ownership of guest concerns, complaints, and citation disputes, ensuring accurate resolution in accordance with company policies and procedures.
• Communicate clearly, empathetically, and solution-oriented to deliver a positive and consistent guest experience.
• Research and resolve parking-related issues, including location details, payment questions, and service concerns.
• Accurately document all guest interactions, actions taken, and resolutions within internal systems.
• Identify issues requiring escalation and coordinate with appropriate teams while maintaining guest communication and follow-up.
• Maintain a consistent, hospitality-focused brand voice across all written guest communications.
• Support weekend operations by working independently and managing multiple inquiries simultaneously.

Additional Responsibilities

• Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Qualifications

• Prior customer service experience preferred; hospitality, call center, or service-based experience is a plus.
• Strong written communication skills with attention to tone, clarity, and professionalism.
• Ability to work independently in a remote environment and manage multiple conversations at once.
• Reliable availability for weekend shifts (Saturday and Sunday).
• Comfortable learning and navigating new systems, tools, and processes.
• Strong problem-solving skills and a customer-first mindset.

Requirements

• High school diploma or general education degree (GED); customer service experience preferred.
• A valid driver’s license and reliable transportation may be required for this role.
• A motor vehicle record with no more than three moving violations within a three-year period.
• Candidates must also pass and maintain a clean background check.
• No special certifications are necessary for this position.

Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility.
• 401K – Upon eligibility.
• Supplemental Insurance – Life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University – Up to $5,250 per year.
• Nationwide discounts through Perks at Work.
• Military friendly employer.

Employee Information

• Employment with PMC is at-will.
• This is a non-exempt position under the Fair Labor Standards Act (FLSA).
• All non-exempt positions will receive overtime pay (when applicable).
• PMC is compliant with all state workman’s compensation laws.
• PMC is compliant with all state specific required and FMLA paid leave requirements.

Equal Employment Opportunity (EEO) Statement

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Job Title

Customer Service Representative - (Weekend Support – Remote)

Department

Information Technology

Schedule

Part-Time

Shift

Saturday & Sunday, 12:00 PM – 8:00 PM CST

Compensation

$16.00 - $20.00 per hour