[Hiring] Customer Service Representative @International SOS

Role Description

This is a newly created permanent position. Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.

In this role, you will:

• Respond to inbound requests through phone, email, and chat.
• Provide polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.
• Help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.

Qualifications

• A passion for helping customers and solving problems.
• Strong communication and interpersonal skills.
• The ability to multitask across multiple systems and requests.
• Attention to detail and strong time management.
• Comfort working in a fast-paced, performance-driven environment.

Requirements

• Minimum 2 years of interactive customer service experience.
• Call center or high-volume service experience preferred.
• Hospitality, travel, or loyalty program experience is highly valued.
• Personal global travel experience is an asset.
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued.
• Investigative mindset with a passion for creating extraordinary experiences.
• Must be located in the USA.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Have a private work-from-home environment with reliable hardwired internet.
• Ability to pass required background screening, including a drug screen.
• High school diploma or equivalent is required.

Benefits

• Competitive hourly rate + performance-based incentives.
• Full-time (40 hours/week), Fixed Schedules.
• Paid training.
• 401(k) Retirement Plan.
• Medical, Dental & Vision benefits.
• Paid time off.
• Remote Work from home opportunity.
• No sales required.

Language Opportunities

We are currently recruiting individuals who are fluent (verbal and written) in English. Professional-level proficiency in any of the following additional languages is considered a strong asset:

• Spanish
• French
• Mandarin
• Cantonese
• Portuguese

Please note: Language placement may vary depending on the client program supported.

Accessibility Commitment

Aspire Lifestyles is dedicated to providing accessible services to all individuals, including those with disabilities. Accommodations are available upon request throughout the selection process.