[Hiring] Customer Service Representative @Apron

Role Description

As a Customer Service Representative, you’ll play a key role in ensuring our customers have a positive experience with our platform. Your responsibilities will include:

• Responding to customer inquiries via email, chat in a timely, accurate, and professional manner.
• Providing clear and concise guidance on platform features and benefits.
• Investigating and resolving customer issues related to payment processing, documents data extraction, account management, and other inquiries.
• Escalating complex cases to senior team members while maintaining ownership of the issue until resolution.
• Assisting customers in understanding our platform and maximizing its benefits for their businesses.
• Sharing tips and best practices to enhance user experience.
• Working closely with product and operations teams to report customer feedback, identify patterns, and propose improvements.
• Participating in team projects aimed at enhancing customer satisfaction and refining support processes.

Qualifications

• Minimum of 6 months of experience in a customer support role.
• Familiarity with customer support tools (e.g., Intercom, Zendesk) and documentation tools (Confluence) is a strong plus.

Requirements

• Excellent verbal and written communication skills in English (additional language skills are a plus).
• Genuine ability to understand and anticipate customer needs, showing patience and compassion in every interaction.
• Strong critical thinking skills with a solution-oriented approach to addressing challenges efficiently and effectively.
• Demonstrated ability to work well within a team, contributing positively to a collaborative environment.
• A dependable and thorough approach, ensuring all customer questions are addressed completely.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Benefits

• Fully remote work with flexibility to adapt to your schedule.
• Potential for an office-based environment in Krakow later this year.
• Comprehensive onboarding and training to ensure your success.
• Competitive compensation and growth opportunities.
• A supportive, inclusive, and dynamic team environment.