[Hiring] Customer Service Representative @loanDepot

Role Description

Responsible for providing best in class customer service while assisting with general mortgage inquiries, concerns and light collections efforts as needed.

• Handles inbound and outbound calls to current and early-stage delinquent accounts.
• Effectively respond to internal/external customer emails and voicemails.
• Assists with a variety of customer inquiries including but not limited to escrow, payment transactions, ARM changes, payoff request and other inquiries.
• Performs other duties and projects as assigned.

Qualifications

• Mortgage Servicing experience required.
• Call center with early stage collections experience preferred.
• Escrow and MSP/Black Knight experience a plus.
• Bilingual - Spanish speaking highly preferred.
• Exceptional attention to detail, verbal, written and interpersonal communication skills.
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Must be self-motivated and able to multi-task with minimal supervision.
• Bachelor's Degree or similar preferred.

Requirements

• Position is fully remote, hybrid model will be determined based on location.

Benefits

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.