[Hiring] Customer Service Representative @Elavon, Inc.

Role Description

Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned.

• Responds to telephone inquiries, requests and problems from merchants.
• Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals.
• Communicates applicable policies, procedures and practices to merchants.
• Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Qualifications

• High school diploma or equivalent
• Typically, one to two years of customer service experience
• Bilingual ability to read, write, and speak in business-level proficiency of French language and English

Requirements

• Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures
• Effective telephone, interpersonal and verbal communication skills
• Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Proven commitment to high quality customer service
• Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
• Call Center Experience a plus

Benefits

• Exciting, fast-paced and diverse working environment with employees of many different nationalities
• Benefits to help protect health and financial security
• Development resources that provide opportunities for career growth