[Hiring] Customer Service Representative 1 @Savista

Role Description

The Customer Service Representative 1 resolves patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives. This position acts as an advocate for the customer and serves as a liaison between colleagues, clients, and State/Government agencies to facilitate coverage for current and future medical expenses. Responsibilities include:

• Researching and reconciling accounts.
• Communicating with clients, government, and commercial payers.
• Operating within multiple client systems.
• Providing customer service support and resolution of routine problems and questions regarding the revenue cycle.

Qualifications

• Medical collections/bad debt experience preferred.
• Bilingual in English and Spanish.
• Experience with performance metrics and goals.
• Experience with dual monitoring systems.
• Experience with utilizing a dialer system.
• Experience in a performance-based commission structure.
• Experience working in a role with a high volume of both inbound and outbound calls.
• Strong problem-solving skills.
• Strong customer service skills with an emphasis on written and oral communication.
• Advanced computer proficiency (including knowledge of windows-based applications).
• Excellent written and verbal communications and typing skills (30 WPM) required.

Requirements

• High school diploma or GED.
• At least 3 years of experience in a call center environment or similar role within the healthcare revenue cycle touching patient accounts.
• At least 3 years of experience working in a role with a high volume of either inbound or outbound calls.
• At least 3 years of healthcare experience working within a patient financial services office or insurance collections for all payers.
• Expert knowledge of patient access services and the overall effect on the revenue cycle.
• Understanding of payer networks, government resources, and medical terminology.
• Demonstrated ability to manage escalated calls.
• Ability to support/train/mentor other team members.
• Experience communicating effectively with customers and simplifying complex information.
• Understanding of medical collection terminology.
• Critical thinking skills and adherence to compliance protocols.
• Experience accessing multiple databases simultaneously or managing multiple open screens.
• Ability to meet performance objectives.
• Success working both individually and in a team environment.
• Must be available to work a scheduled shift between the hours of 9:30AM ET and 9PM ET.
• Must participate in ongoing training and self-development.
• Must complete and pass mandatory educational requirements.

Benefits

• Salary range from $16 to $18, varying based on geographic location, candidate experience, applicable certifications, and skills.

Company Description

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.