[Hiring] Customer Service Rep I @Ambius

Role Description

Ambius is seeking a service-driven professional for our Customer Service Center (CSC) Specialist & Sales Backup position. Acting as the premier face and voice of our biophilic brand, this role places its primary focus on delivering a world-class, "white-glove" customer experience.

• Manage incoming customer requests, service updates, and account modifications via Zendesk.
• Ensure all client inquiries are resolved efficiently under our strict sub-6-day timeline.
• Safeguard data integrity by cross-referencing and validating critical account fields—such as phone numbers, physical addresses, and company names—in Aspire every time an account record is accessed.
• Act as a vital sales backup engine during lower-volume periods, supporting the growth team by executing inbound and outbound prospecting and qualification strategies to help drive pipeline development when time permits.

The ideal candidate possesses exceptional professional composure, a consultative communication style, and thrives in a process-driven environment where operational excellence and data precision come first.

Pay Range: Hourly: $17.00 - $20.00

Qualifications

• Exceptional professional composure.
• Consultative communication style.
• Thrives in a process-driven environment.
• Focus on operational excellence and data precision.

Requirements

• Ability to manage customer requests and service updates.
• Experience with Zendesk or similar customer service platforms.
• Strong attention to detail for data integrity.
• Ability to support sales initiatives during lower-volume periods.

Benefits

• Benefits start on day 1 for full-time colleagues - no waiting period.
• Professional and personal growth opportunities.
• Training and development programs available.
• Tuition reimbursement benefits (for FT colleagues).
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance.
• 401(k) retirement plan with company-matching contributions.
• Vacation days & sick days.
• Company-paid holidays & floating holidays.
• A company mindset that prioritizes health, safety, and flexibility.