[Hiring] Customer Service Phone Billing Representative @Performance Home Medical

Role Description

We are seeking a motivated, high energy individual to join our Billing Center phone team. As a part of our Billing phone team, you must be responsible, reliable, detail oriented, and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or intake is a plus but not required. A background in medical equipment preferred but we will train the right candidate.

• Answers billing and collection questions for patients, referral sources, and coworkers.
• Works closely with PHM’s billing and collections services for both insurance plans and patient’s private pay balances.
• Assists PHM’s billing and collections services with denials.
• Maintains and requests ongoing authorizations when required to assure flow of revenue.
• Maintains a high level of knowledge and understanding of the insurance guidelines for all payers within the PHM designated patient base.
• Works designated reports to maintain all avenues of reimbursement flow smoothly.
• Follows insurance plan guidelines as well as State and Federal Regulations.
• Other duties assigned by manager.

Qualifications

• Ability to learn quickly.
• Team player that will contribute to a professional and fun environment to work in.
• Reliable internet access is required to ensure smooth communication and performance in a remote setting.
• Prioritize multiple tasks efficiently and independently in a fast-paced environment.
• Competency in working within a healthcare billing and records system a plus.
• Answering patient and insurance phone calls with questions regarding invoice and insurance documentation requirements.
• Troubleshooting patient issues with their account including detailed review of invoices submitted to their insurance companies.
• Ability to de-escalate situations involving dissatisfied patients.

Benefits

• Extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP.
• 8 paid holidays.
• Comprehensive onboarding and training program to help ensure your success.