[Hiring] Customer Service Patient Liability Representative II @Piedmont Healthcare Inc.

Role Description

The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns escalated to them by providing patients/guarantors from both hospitals and physician's offices with a consistent and seamless experience, as well as acting as a leader to other team members.

• Following up on and collecting outstanding guarantor balances (both hospital and professional) through outbound phone contact.
• Providing financial counseling resources to physician's offices, hospitals, and patients/guarantors when necessary.

This representative reports to the Director of Customer Service.

Qualifications

• H.S. Diploma or General Education Degree (GED) Required
• Bachelor’s Degree from an accredited university Preferred
• 2 years Relevant healthcare Revenue Cycle experience, preferably within a Customer Service or Patient Accounts setting Required
• Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality Required
• Previous experience with or understanding of working in a Cisco Unified Contact Center environment Required
• CPAR and/or CHAA Certification Preferred

Company Description

Business Unit: Company Name

Piedmont Healthcare Corporate