[Hiring] Customer Service & Order Processing Representative @Somewhere

Role Description

Provide excellent customer support while managing high-volume order processing. You'll handle customer inquiries, process orders, resolve shipping issues, and maintain accurate data across multiple systems.

Key Responsibilities

• Handle 30+ inbound customer calls daily
• Process and track purchase orders
• Update order information and customer records
• Resolve shipping, inventory, and order issues
• Maintain accurate data entry across multiple systems
• Use Excel to manage reports and inventory data
• Collaborate with sales, logistics, and supply chain teams

Qualifications

• Excellent spoken and written English
• Experience in customer service, order processing, or administrative support
• Strong Microsoft Excel skills
• High attention to detail and ability to multitask
• Comfortable learning and using multiple software systems
• Reliable internet connection and dedicated home office

Requirements

• Experience with AS400 or other ERP systems (Nice to Have)
• Knowledge of EDI or retail supply chain processes (Nice to Have)

Benefits

• Long-term remote opportunity
• Work with a global industry leader
• USD-based compensation
• Collaborative international team
• Opportunity to develop enterprise operations and customer service experience