[Hiring] Customer Service & Operations Coordinator @20four7VA

Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

An established electrical contractor serving residential and commercial customers in Ottawa, Canada is seeking a full-time Customer Service & Operations Coordinator to provide front-office customer service and back-office administrative support.

The VA will provide consistent phone coverage throughout the business day, receive and process new leads, gather customer information, coordinate sales appointments and site visits, and follow up with customers throughout the service process. The role will also support repeatable operational workflows such as permit applications and final inspection coordination.

The client is primarily seeking a candidate with strong customer service and administrative/office support experience. Previous construction or home services experience is a plus but is not required, as the client is prepared to train the VA on its electrical-specific processes and terminology.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Qualifications

• Previous customer service experience required
• Administrative or back-office support experience required
• Experience answering business phone lines and communicating directly with customers required
• Scheduling or appointment coordination experience preferred
• CRM or field service management software experience preferred
• Construction, electrical contracting, home services, or project coordination experience is a plus but not required
• Strong written and verbal English communication required
• Native or near-native English speaking ability required

Requirements

• Contracted Hours per Week: 40 hours/week
• Daily Working Time: 8:00 AM – 4:00 PM EST
• Scheduled Working Days: Monday-Friday

Benefits

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!