[Hiring] Customer Service (Online Grocery) $17.00/hr @Blue Ocean Contact Centers

Role Description

We’re putting out a call for dedicated customer service pros to handle the complaint line for one of New York’s coolest eComm companies. You’ve got to be resilient and upbeat in the face of a challenge, and totally committed to finding a solution no matter how tough the dilemma – and all in a “New York minute.”

Our client’s mission is “We Make Great Food Easy To Get” so if you’re a natural helper and not afraid of a challenge, you could be the voice of one of the freshest brands in NYC.

Here’s The Deal:

• This is a full time, permanent position starting April 29th.
• Hourly rate of pay is $17.00.
• This position involves a rotational schedule of 30 to 45 hours per week.
• Your schedule will mainly consist of late morning and evening shifts, and include rotational weekend shifts.
• Our program operates from 7:30am to 12:30am Monday to Sunday.
• Full-time training is from April 29th- May 11th, Monday to Friday from 10:00am to 6:00pm Atlantic time in a fully-online classroom.
• We will provide all the equipment you need.
• You’ll need to have hard-wired internet with upload/download speeds that meet our testing minimums, a desk and chair.
• NOC code 64409.

Qualifications

• Demonstrated ability to remain calm and composed under pressure.
• Proven effective verbal and written communication skills.
• The ability to navigate multiple software platforms and websites concurrently.
• Experience in fast-paced customer service is an asset (e.g., food service, high-touch retail).
• Demonstrated aptitude for minor tech troubleshooting.

Requirements

• Comfortable working quickly and accurately in a fully digital environment.
• Clear, empathetic, and helpful demeanor even if the customer is upset or frustrated.

Benefits

• Health, Dental, and Vision Benefits at 30 days, as well as dedicated virtual health access.
• Life Insurance.
• Group RSP with matching contribution option.
• Free employee & family assistance program for legal, financial, and health support.
• Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.