[Hiring] Customer Service Manager @Riley Fire

Role Description

Riley Fire Department is seeking a dedicated Customer Service Manager to join our team. This role is crucial in maintaining positive interactions between the department and the community, managing inquiries and concerns, coordinating communication efforts, and supporting our mission to deliver exceptional emergency services.

• Serve as the primary point of contact for community members seeking information or assistance from Riley Fire Department.
• Manage and respond promptly to all customer inquiries, concerns, and feedback through various communication channels.
• Coordinate with fire and EMS personnel to ensure accurate and timely information is conveyed to the public.
• Assist in organizing and promoting public education programs related to fire prevention and safety.
• Maintain records of customer interactions and service requests for departmental reporting and improvement purposes.
• Support the administration team in scheduling and logistics for community outreach and training events.
• Collaborate with other departments and local agencies to enhance community relations and emergency response efforts.

Qualifications

• Proven experience in customer service management or a related field, preferably within public safety or emergency services.
• Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse audiences.
• Strong organizational and multitasking abilities to handle various responsibilities efficiently.
• Ability to work collaboratively with volunteers, staff, and community members in a dynamic environment.
• Familiarity with basic fire protection and EMS services is highly desirable but not mandatory.
• Proficiency in using standard office software and communication tools for record-keeping and reporting.
• Demonstrated problem-solving skills and a commitment to providing excellent community support and service.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home