[Hiring] Customer Service Manager @Abakus Center

Role Description

Be the trusted point of contact for parents and teachers — from onboarding to course completion. You’ll:

• Support clients via chat, email, and calls on our platform
• Manage schedules, course changes, teacher swaps, and account updates
• Communicate clearly and warmly in English and Polish
• Solve issues fast, anticipate needs, and boost satisfaction with our services
• Run check-in calls and handle feedback with care
• Keep records accurate and workflows smooth

Qualifications

• High level of English and Polish (speaking & writing)
• Russian language on a basic level (general understanding of speech in Russian)
• Tech-savvy: quick with tools like Google Workspace, CRM, chat platforms
• Proactive, empathetic, and detail-oriented
• Great at multitasking, staying calm under pressure
• Team player with initiative, optimism, and a service mindset
• Experience in customer support or education is a bonus — but your attitude and skills matter most

Requirements

• Fully remote role in a supportive, mission-driven team
• Paid training & growth opportunities
• Make a real difference in children’s learning journeys
• Fixed salary: first test month & onboarding - 700 euros, after the test month - 900 euros before taxes
• We offer Collaborative service agreement as a contract

Benefits

• If you’re organized, caring, and love helping people — we’d love to hear from you
• Let’s grow together. 🌱