[Hiring] Customer Service Loan Specialist @LendNation

Role Description

The QC Holdings E-commerce Department is seeking Remote customer service professionals to fill the position of CUSTOMER SERVICE LOAN SPECIALIST. This is a full-time opportunity with BONUS POTENTIAL. This position will secure, verify, and analyze customer loan application information as set forth in product guidelines to provide quality consumer loan services.

• Direct phone contact with customers applying for consumer loans via our company website, emphasizing loan origination.
• Separate positions available focusing on loan servicing and collections.
• Location: Fully Remote with optional Hybrid opportunity upon successful completion of training and maintaining performance standards.
• Eligible remote candidates must reside in a state where our company currently does business: Alabama, Idaho, Illinois, Kansas, Kentucky, Mississippi, Missouri, Nevada, New Mexico, Oklahoma, Tennessee, Texas, Utah, or Wisconsin.

Qualifications

• High School Diploma or GED required; some college preferred.
• At least 1 year experience in a customer service role; prior loan processing/verifying/collecting helpful but not required.
• Strong attention to detail.
• Knowledge of MS Office products.
• Excellent communication skills, both oral and written.
• Excellent time management and organizational skills.
• Bilingual in Spanish is a plus.
• Ability to type 35+ wpm.

Company Description

QCHI/LendNation is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30 years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers underserved by traditional banking institutions. Additionally, they have expanded services to include small businesses.

• Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.
• QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing, Western Union money services, and bill pay.
• QCHI’s products and services are focused on providing the financial solutions customers need and appreciate.
• Geographically, QCHI’s headquarters is based in Lenexa, Kansas (a suburb of Kansas City) with approximately 700 employees across the United States.

QCHI is an Equal Opportunity Employer.