[Hiring] Customer Service Intern @Milliman

Role Description

Milliman, Inc. is recognized as a leading firm providing data, products, and professional services to the insurance industry. IntelliScript, a Milliman practice, delivers real-time data and underwriting decision-support tools to health and life insurers through software-as-a-service (SaaS) products. IntelliScript helps clients interpret and use electronic medical data, including prescription histories, diagnoses, and treatment information, to support underwriting and pricing decisions.

The Operations team works closely with partners across IT, Data Analytics, Account Management, Sales, and Product. As a Customer Service Intern, you will support important day-to-day processes that help ensure consumers receive timely, accurate service and that internal operations run smoothly.

What you will be doing

• Enter, update, and maintain customer information in Salesforce and other internal systems
• Provide professional support to consumers by phone and email, helping answer questions and route issues appropriately
• Learn IntelliScript procedures and applicable Fair Credit Reporting Act (FCRA) guidelines to support a positive consumer experience
• Assist with documentation, tracking, follow-up activities, and other operational tasks as assigned

Qualifications

• Currently pursuing a degree at an accredited college or university
• High school diploma or GED required
• Strong written and verbal communication skills
• Intermediate proficiency with Microsoft Word, Excel, and Outlook
• Strong attention to detail and ability to handle confidential information responsibly
• Organized, dependable, and willing to learn

Requirements

• Ability to follow established processes while keeping projects moving and deadlines on track
• Strong analytical skills with the ability to identify issues and present thoughtful solutions
• A proactive, “let’s find a way” mindset—no task is too big or too small
• Commitment to resolving customer needs and delivering a high-quality experience
• Clear, professional communication across phone, email, video, and in-person interactions
• Comfort working in an entrepreneurial, collaborative, and fast-paced environment
• Ability to balance detailed, repeatable processes with recognizing trends and solving problems
• Strong attention to detail and pride in getting things right
• Curiosity and enthusiasm for continuous learning and skill development
• Self-driven approach to assessing needs, researching solutions, and finding common ground
• Commitment to professional growth and ongoing education
• Ability to prioritize multiple projects and tasks at various stages
• Excellent organization and multitasking skills

Wish List

• Experience using Salesforce to locate and record information
• Knowledge of the insurance industry

Compensation

The overall range for this role is $19.00 - $43.00. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. This is a non-exempt overtime eligible role.

Location

The expected application deadline for this job is September 14, 2026. This position is open to remote work anywhere in the US. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed.

Benefits

• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
• Paid Time Off (PTO) – Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
• Transportation – Pre-tax savings for eligible transit and parking expenses.

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.