[Hiring] Customer Service/Intake Specialist @Connect America

Role Description

The Customer Service / Intake Specialist is responsible for managing incoming inquiries, delivering exceptional customer service, and ensuring the accurate setup and maintenance of client accounts. This is a fast-paced, high-volume role that requires strong multitasking abilities, critical thinking skills, and a professional demeanor at all times. The specialist will play a key role in processing new service requests, updating account information, and resolving customer concerns efficiently. This position is 100% remote.

• Handle inbound and outbound calls, emails, and faxes in a professional and timely manner
• Deliver excellent customer service and support across all interactions
• Process intake for all referrals, including State-Funded/Medicaid
• Set up new client accounts and update existing account and billing information
• Follow up on pending items to ensure timely resolution
• Perform accurate data entry across multiple systems and portals
• Assist team members as needed to support overall operations
• Scan and maintain documentation in accordance with company procedures
• Communicate any delays or issues impacting deadlines to leadership
• Maintain strict confidentiality of all client and business information
• Troubleshoot and resolve account-related issues using strong problem-solving skills
• Perform additional duties as assigned by leadership

Qualifications

• High School Diploma or GED required
• 1–3 years of experience in a call center or customer service role preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong verbal and written communication skills
• Strong typing skills with a high level of accuracy and general computer skills
• Ability to troubleshoot minor computer and technical issues independently
• Ability to multitask, prioritize, and work effectively in a fast-paced environment
• Strong attention to detail and problem-solving abilities

Requirements

• Reliable high-speed internet connection suitable for remote work
• Dedicated, quiet home workspace free from distractions
• Ability to use multiple systems and applications simultaneously
• Comfort working with email management systems and internal ticketing or request platforms
• Ability to troubleshoot basic technical issues independently or with IT support

Additional Information

• Connect America is a drug-free workplace and an Equal Opportunity Employer.
• We participate in the E-Verify program to ensure a lawful workforce.
• Monday thru Friday
• Business Hours are between 7AM EST to 5PM EST
• Multiple shifts available