[Hiring] Customer Service Engineer @Textron

Role Description

Incumbent will provide technical support to Bell customers by effectively solving fielded fleet issues and satisfying customer needs while protecting Bell interest (cost, liability, reputation, etc).

• Provide expert consultation to maintain, repair, and upgrade Bell aircraft.
• Provide hands-on maintenance for Bell-owned aircraft during trade shows and demonstration tours.
• Develop and conduct presentations on maintenance-related topics to customers at conferences.
• Collaborate with all functions within Bell (Spares, Warranty, PSE, Engineering, etc) to address customer needs.
• Represent the Bell brand by striving for positive customer experiences using effective communication and exhibiting Bell values.
• Provide a communication channel to the commercial business to ensure organizational alignment around continuous improvement and customer intimacy.
• Promote safe aircraft maintenance and operation.
• Strong Customer Service mindset.
• Regularly communicate with regional sale leaders to ensure customer needs are understood and to promote new aircraft and aftermarket sales.
• Promote use of Bell parts and services.
• This position is remotely located and operated independently of direct supervision for decision-making and day-to-day activities.
• This role requires to be on-call 24 hours a day based on the needs of customers for aircraft maintenance and support.
• At least 50% travel is required.

Qualifications

• Cultural experience within the area preferred.
• 10 years of hands-on helicopter maintenance experience.
• At least 5 years on Bell models preferred.
• Hold a regulatory body certification such as an FAA Airframe & Powerplant license.
• Candidate must read, write, and speak English fluently.
• A second language proficiency, preferably TBD, is required.
• Must be able to travel with short notice and on weekends as needed.
• Must be able to be on-call 24 hours a day including weekends, as the call is to support aircraft on ground (AOG).
• Must live in or be able to relocate to the service area indicated.
• Must have a strong customer service mindset, with the ability to positively impact customer perception of care, attention, and satisfaction.
• Customer satisfaction is the primary focus of this position and is expected to translate to customer loyalty to the Bell brand.
• Must be physically capable to work on and around aircraft in demanding environments.
• Must be able to climb ladders, lift up to 25 lbs above head, crawl under aircraft, and work in TBD environments.
• Director of Maintenance or Chief Inspector experience desired.

Requirements

• Hold Civil Aviation Regulatory License.
• Stream (eg: Mechanical).
• B1.3 or B2 License.
• 10+ years of hand-on experience maintaining Helicopters with 5 years on BELL Models.
• Director of Maintenance or Chief Inspector experience desired.

Other Qualifications

• Regulatory License Rated for at least one BELL Model.