[Hiring] Customer Service Coordinator @Danaher Corporation

Role Description

The Customer Service Coordinator, Workflow and IT Solutions (WITS) at Beckman Coulter Diagnostics is responsible for coordinating the scheduling of service technicians, focusing on complex installations of Automation and Clinical IT solutions, managing logistics, and ensuring a quick and efficient service delivery to our clients.

This position is part of the Regional EMEA Customer Service, Workflow and IT Solutions team. You will report to the Senior Manager, EMEA Customer Service, WITS responsible to lead and oversee the regional Workflow & IT Solutions EMEA Customer Service team in the EMEA Region.

If you thrive in interpersonal exchanges and communication, and you want to work on building a world-class function, this Customer Service Coordinator position is for you in the organization, and read on.

• Coordinate and prioritize field interventions in Regional EMEA team.
• Manage and track the logistics around these interventions.
• Ensure the interface between clients, Installation and After-Sales Automation and Clinical IT team of Beckman Coulter EMEA.

Qualifications

• A minimum of 2 to 3 years of experience in dispatch, logistics, or customer service role, preferably in the medical diagnostics or healthcare industry.
• Fluent in English and at least one of the big EMEA languages (Spanish, Italian, German, or French). Additional EMEA languages are advantageous.
• Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
• Ability to work effectively across diverse cultures and geographies.

Requirements

• Proficiency in the use of dispatch software and tools (Service max, Oracle, etc.).
• Ability to work independently as well as in a team, in a fast-paced environment.
• Proficiency in other languages would be an asset.

Benefits

• This position is eligible for a remote work arrangement where you can work remotely from your home.
• Additional information on this remote work mode will be provided by your interview team.