[Hiring] Customer Service Contact @Valeo

Role Description

Recognize and manage all demands for products from customers by driving Sales and operation plan and Master production Schedules:

• Upon receiving customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements are integrated into the system and any integration errors are dealt with and resolved.
• Loading closed orders onto the system.
• Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are firmed up by the Customer, ensuring that the data has been accurately supplied from the Customer.
• If necessary, release picking lists for the Customers’ deliveries.
• Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensuring that targeted service levels to the Customer are reached.
• Monitor the safety stock levels and alert when the min/max levels are reached.
• Manage co-operation and logistics issues with logistics external platforms.
• Ensure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if necessary, initiate corrective action plans.
• Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers…).
• Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages.
• Prepare the Customs documentation required for exporting if need be.
• On a regular basis, communicate complete, precise & reliable information to the Customer contacts.
• Adapt the chosen method of communication to the level of the Customer contact.
• Adapt the frequency to the situation (preventative, curative, crisis).
• Meet the Customer contacts on a regular basis (once a year for major Customers).
• Make sure from the complete customer demand (date & quantity), that this demand will be met.
• Ensure the feasibility of the Customers’ programs internally (MPS Manager (weekly), Procurement and Scheduler (daily)) and if necessary, negotiate the planned delivery dates upstream with the Customer.
• Ensure that the internal scheduling has been launched, taking into account the Customers’ priorities.
• Make or Ensure the production sequencing based on real customer demand.
• Measure the daily service rate for each Customer (using the Customers’ calculation and also the internal Customer Service Rate (CSR) calculation).
• Propose action plans to improve the service level.
• Identify the blocking points and plan appropriate quick actions to solve them.
• Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer & internally (management, VS for the aftermarket), follow the evolution of any associated action plans.
• If necessary, escalate through the Logistics Red Alert application.
• Make sure that there is a backup for each Customer & train the backup on the way to manage the Customers’ account.
• Ensure that during holidays the position is covered & that both internal & external Customers are notified in advance of the absence and informed of the person that will be temporarily managing the Customers’ account.

Qualifications

• Full time
• Regular Employee Status
• Individual employment contract - permanent
• Job Posting Date: 2026-06-05

Benefits

• Join one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development.
• Experience a multi-cultural environment that values diversity and international collaboration.
• Be part of a team with more than 100,000 colleagues in 31 countries, providing ample opportunity for career growth.
• Work in a business highly committed to limiting the environmental impact of its activities, ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development.