[Hiring] Customer Service Consultant @CarMax

Role Description

As a Customer Service Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey.

Role Responsibilities

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
• Mentor others as your skillset expands.
• Achieve sales targets while providing an iconic customer experience.
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

Qualifications

• Sales and customer service experience, in an area such as retail, is preferred.
• Thrive in a fast-paced sales environment.
• Good listening skills and strong customer focus.
• High level of self-motivation to achieve performance goals.
• Strong written and verbal communication skills.
• Ability to learn and master new technologies, strong computer skills.
• Open availability for shifts that may include nights, weekends, and holidays.
• Must be open to shifting schedules two times per year according to needs of the business.
• Candidates must live within 100 miles of the Customer Experience Center (CEC) location.

Benefits

• Up to 48 hours of sick time per year accrued on a per pay period basis.
• Between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
• Holiday Premium Pay for working on a scheduled holiday due to business need.
• Full-time salaried associates are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.