[Hiring] Customer Service Consultant @Virtuagym

Role Description

As a Customer Service Consultant for the DACH and international markets, you will mainly focus on supporting German and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world.

• Investigate and resolve system issues collaboratively with the product department;
• Deliver efficient and effective customer support via email and phone channels;
• Build and nurture customer relationships to enhance retention and loyalty;
• Offer creative solutions, handle objections, and de-escalate challenging client situations;
• Address churn risks, cancellations, and payment-related queries;
• Contribute to departmental process enhancements through feedback and project participation.

Qualifications

• Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English;
• Tech-savvy, a critical and logical thinker;
• Proven problem-solving skills and a knack for finding solutions;
• Structured, and organized, with good time management and attention to detail;
• Confidence, adaptability, and a positive attitude;
• Prior experience in SaaS/software CS is preferred (this is not a call center position!).

Requirements

• Please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Benefits

• 🌎 Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands;
• 🌴 23 paid vacation days per year (based on a full-time contract);
• 💻 We provide your home office set-up and hardware;
• 💪 The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges;
• ✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks;
• 💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Company Description

We’re a leading innovator in digital health & fitness SaaS, serving trainers, studios, clubs and corporate wellness clients worldwide. 175+ people across Amsterdam, Medellín and a few other locations, 35+ nationalities and one mission: make the world a healthier and happier place.

• 📈 Many opportunities for personal and professional growth within the company.
• 😎 A fun, healthy, and international work environment made up of over 35+ nationalities.
• 🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.
• ⚽ Organized Virtuagym sports events throughout the year.
• 🎉 Awesome company events such as New Year's dinners, summer outings, ski trips, etc.