[Hiring] Customer Service - Capital Equipment Sales Support @Natus

Role Description

Customer Service Representative is a first point of contact for our customers, making sure every order is smooth, accurate, and on time. You'll collaborate across departments and support a wide range of essential business functions — from sales and finance to operations and logistics.

• Receive, verify order information for accuracy and completeness, enter orders into database and process orders for the organization.
• Provide order confirmations to customers.
• Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays.
• Contact appropriate parties to clarify orders and obtain additional information.
• Answer product-related questions, trace lost shipments, interpret and clarify customer orders for the shipping department, take orders over the phone when necessary, and manage web-based ordering.
• Confer with management regarding customer credits, returns goods for credit, identify quality assurance complaints, and write price differentials on mail orders.
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments.
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.

Qualifications

• 1-2 Years of experience in a customer service, ideally with capital equipment and/or in sales environment for international customers.
• Experience of supporting customers via phone and email.
• Strong interpersonal and communication skills.
• Can demonstrate good problem-solving skills.
• Experience of working with Salesforce or similar EBS system.
• Strong cross-functional communication, including Sales, Finance, Logistics, and Manufacturing Operations teams.
• Ability to work independently and as part of a team.
• Proficiency in MS Office suite.

Requirements

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in MS Office suite.

Benefits

• Generous compensation and benefits packages including health benefits.
• 401k contribution.
• 7 paid holidays + 2 floating holidays of your choosing.
• Generous paid time off.
• Tuition reimbursement assistance program.
• Eligibility for performance-based bonuses or commissions, where applicable.
• More benefits available.

Pay Transparency

Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $21.00-22.00 USD Per Hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

EEO Statement

Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.