[Hiring] Customer Service Associate @Compass Experience Labs

Role Description

We’re looking for Customer Service Associates to join the customer support team of a fast-growing specialty coffee and beverage retail company with a strong focus on customer experience, community, and great products.

• Provide exceptional customer service through phone, chat, email, and other support channels
• Respond to customer questions, concerns, and requests professionally and efficiently
• Assist customers with orders, products, accounts, and general inquiries
• Listen actively and identify the best solution for each customer
• Handle customer concerns with empathy, patience, and a positive attitude
• Resolve issues while maintaining a high standard of customer experience
• Accurately document customer interactions in the appropriate systems
• Follow established processes, policies, and service standards
• Collaborate with team members and other departments to resolve customer concerns
• Help create a friendly, positive, and memorable customer experience

Qualifications

• Previous call center / contact center experience
• Strong verbal and written English communication skills
• Excellent customer service and interpersonal skills
• Strong problem-solving and active listening abilities
• Comfortable handling customer inquiries in a fast-paced environment
• Ability to navigate multiple systems and applications
• Reliable internet connection and a suitable remote-work environment
• Willingness to work the required 8:00 AM–5:00 PM PST schedule
• Availability to work 5 days per week with fixed weekends off

Benefits

• Fully Remote Work Setup - Work from the comfort of your home.
• Comprehensive Benefits - Medical, dental, vision, and ancillary benefits effective the first of the month after 60 days.
• Paid Time Off (PTO) - Enjoy time away to rest, recharge, and spend with family.
• 401(k) Retirement Plan - Eligible after 6 months of employment.
• Fixed Weekends Off - Enjoy a consistent Monday–Friday schedule.
• Be Part of a Growing U.S. Coffee & Beverage Business - Support an exciting and expanding specialty coffee and beverage retail brand.
• Customer-Focused Team - Join an energetic team that values great customer experiences.
• Career Growth & Development - Build and strengthen your customer service and retail support skills.