[Hiring] Customer Service Associate @Startek

Role Description

We're seeking compassionate, customer-focused professionals to join our team! In this role, you'll be the first point of contact for patients receiving specialty medications, providing support, guidance, and exceptional service throughout their care journey.

If you enjoy helping others, thrive in a fast-paced environment, and have strong communication skills, we'd love to hear from you.

What You'll Do

• Answer inbound calls from patients and Medical Doctors regarding specialty medication orders.
• Review and update patient demographics and medical history.
• Review order contents and complete clinical assessments.
• Instruct the patient of their financial responsibility and collect payment method.
• Schedule delivery to the patient’s home or physician office.
• Determine whether the patient needs a clinical consultation with a pharmacist to provide additional information about how to properly use or store their medications and answer questions.
• Work with other teams such as Insurance and Financial Assistance to assist patients with obtaining approvals for specialty medications.
• Help reassure our patients and provide process guidance as the patient gets used to using a specialty pharmacy.

Qualifications

• 18 years of age or older
• High School Diploma or GED
• Excellent customer service and communication skills.
• A compassionate, patient-first approach to every interaction.
• Strong attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced call center environment.
• Previous healthcare, pharmacy, call center, or customer service experience is a plus but not required.
• Open availability between 8am - 8pm ET Monday through Saturday
• Must currently reside in the following US states to be considered: AR, TX, OH, SC, NC, VA, MI, and PA

Requirements

• OS: Windows 11
• Processor: dual-core or higher with base clock speeds of 2.00GHz or better (not boost/turbo/"up-to" frequency)
• RAM: 8GB or higher
• Hard Drive Free Space: 5GB or higher
• Webcam
• USB Headset
• Second monitor
• High Speed Internet speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, and wifi internet connections are not supported connection types for this role.
• Chromebooks/Mac computers cannot be utilized for this position.

Benefits

• Full time, bi-weekly pay at $14 per hour
• Paid training and continuous development
• Promotion opportunities (Startek makes every effort to promote from within)
• Medical, Dental and Vision benefits after 60 days of successful employment
• 401K and Stock plan participation
• Employee perks and discounts with both national programs and community engagement programs.

Company Description

Startek is an Equal Opportunity Employer. We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement, and opportunity. Working at Startek is a partnership and the gateway to career advancement!