[Hiring] Customer Service Associate @Ocean State Job Lot

Role Description

The Customer Service Associate role at Ocean State Job Lot (“OSJL” and “Company”) is responsible for handling retail store associate and customer service issues from inception to resolution. This role has electronic contact with departments across OSJL and works with a team, under the direction of the Customer Relations Manager, to provide exceptional customer service to all retail store associates and customers.

• Accurately respond to and resolve retail store associate and customer inquiries and complaints on a timely basis in accordance with Company policy.
• Handle customer service issues by telephone, in writing, and through messages and/or email inquiries from stores, escalating to the Customer Relations Manager as needed.
• Maintain up-to-date understanding of Company policies and procedures.
• Capture and report all customer contacts using a software application.
• Effectively utilize virtual means to communicate efficiently and work independently under remote conditions, as applicable.

Qualifications

• High school degree or equivalent is required.
• One or more years of customer service or call center experience is preferred.
• Associate’s or Bachelor’s degree in a related field is preferred.
• Prior retail customer service experience is preferred.
• Proficient in Salesforce platform and Google (i.e., Sites, Slides, Drive, Docs, Sheets).

Requirements

• Works on a rotating schedule primarily in a climate controlled environment with minimal safety and health hazard potential.
• Weeknight and weekend assignments may be required.
• Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time.
• Frequently uses near vision for reading and computer tasks.
• May involve exposure to challenging customer interactions.
• The role will be required to utilize a personal device to verify logins for different websites and programs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• The salary range for this position is between $19.00 to $21.00/hour.