[Hiring] Customer Service Associate @Strada

Role Description

Main Responsibilities:

• Support and manage payroll tasks using the appropriate ticket and payroll systems applying the defined standards and client specific requirements
• Monitor and manage ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds
• Ability to utilize the hrX suite of tools as it relates to payroll processing and associated activities
• Be able to understand and interpret a payslip
• Be able to understand and follow the payroll calendar
• Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities
• Recognize and deal appropriately with sensitive and confidential information
• Produce and understand basic standard and client specific payroll reports
• Review and validate data for accuracy
• Answer basic payroll questions and requests
• Support and execute SOC1 Controls
• Participates in projects as needed and assigned

Key Criteria to monitor performance:

• Adherence to all Security and Compliance procedures
• 100% Attainment of customer SLA agreements
• Adherence to quality standards
• Demonstrate professionalism and act responsibly

Core Competencies:

• Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook
• Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
• Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities
• Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Strada priorities
• Be Effective - Demonstrate knowledge of the Strada Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum results

Qualifications

• High school diploma or equivalent
• 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment
• HRIS knowledge

Requirements

• Knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn

Benefits

• We offer you a competitive total rewards package
• Continuing education & training
• Tremendous potential with a growing worldwide organization