[Hiring] Customer Service Associate @The MCS Group

Role Description

The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests.

Qualifications

• Excellent oral and written communication skills; strong interpersonal skills
• Strong client focus: ability to interact with customers at all levels
• Strong analytical and problem-solving skills; high-level of attention to detail
• Ability to multi-task effectively and maintain organization and composure under high pressure
• Strong knowledge of Microsoft Office (Excel, Word)
• Capable of making timely, independent decisions
• Ability to work to deadlines and prioritize work
• Ability to work independently and as part of a team

Requirements

• Associate degree is preferred, but at minimum a High School Diploma or equivalent education and 1-2 years of related work experience

Performance Metrics

• Non-Hospital Location Caller
• Upon completion of sixty-day probationary period, an average of 60 requests will be updated daily or 300 per week
• Six months of employment: 325 assignment updates per week
• Eleven months of employment: 350 per week
• Sixteen months: 350 per week
• Twenty-three months: 400 per week
• Hospital Location Caller
• Upon completion of sixty-day probationary period, an average of 65 requests will be updated daily or 350 per week
• Six months of employment: 400 assignment updates per week
• Eleven months of employment: 425 per week
• Sixteen months: 450 per week

Physical Demands

• Must be able to sit for prolonged periods in a 7 1/2 hour to eight-hour day
• Excessive use of phone, computer keyboard and monitor

Work Environment

• Must be able to work with Management to ensure MCS standards
• Must be able to work West Coast business hours

Benefits

• Pay rate, starting at $17 an hour