[Hiring] Customer Service Associate @Startek

Role Description

In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquiries, and product enhancement opportunities that will continue to drive customer satisfaction for our clients.

• Own all customer interactions with a goal of one call resolution.
• Provide expert service that positions Startek as the employer and provider of choice.

Qualifications

• 18 years of age or older
• High School Diploma or GED
• Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections.
• Excellent communication skills
• Desire to actively engage and listen to your customers.
• Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution.
• Ability to learn new concepts quickly and efficiently and apply those learnings in real-time.
• Must live within the state of West Virginia, US

Requirements

• OS: Windows 11
• CPU: 2-core @ 2.00GHz (base clock speed, not turbo/"up to" frequency)
• RAM: 8GB
• Hard Drive Free Space: 5GB
• High Speed Internet: speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, VPNs, and wifi internet connections are not supported connection types for this role.
• Webcam
• USB Headset
• Second Monitor

Benefits

• Paid training and continuous development
• Promotion opportunities (Startek makes every effort to promote from within)
• Medical, Dental and Vision benefits after 60 days of successful employment
• 401K and Stock plan participation
• Paid time off to enjoy time with friends and family
• Employee perks and discounts with both national programs and community engagement programs

Company Description

Startek is an Equal Opportunity Employer.