[Hiring] Customer Service Assistant @ICAPE GROUP

Role Description

To support our growth in Germany, CIPEM (ICAPE Group subsidiary) is looking for a Customer Service Assistant (m/f/d) with a first experience in customer service, sales administration or international business. This is a part‑time remote role, working 25 hours per week over 5 days.

Your role:

• Support the daily management of customer orders and ensure smooth coordination between customers, suppliers and internal teams.
• Play a key role in delivering high‑quality service and maintaining strong customer relationships.

Our solutions include:

• Custom‑made technical parts (plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc.)
• Electro‑mechanical components for multiple industrial sectors.

Your responsibilities:

• Process and follow up customer orders in line with contract review.
• Support the creation and maintenance of strong, trusting relationships with customers.
• Act as a coordination point between customers, suppliers, carriers, sales teams and internal departments.
• Prepare pro forma invoices, invoices and credit notes (in case of disputes).
• Answer incoming calls, provide basic information or redirect inquiries.
• Maintain accurate administrative records and documentation.
• Assist in improving processes and updating department procedures.

Qualifications

• Degree in International Business, Sales Administration or similar preferred.
• First experience in customer service, administration or a commercial support role.
• Fluent in German and English (additional languages are a plus).
• Knowledge of SAP is an advantage.
• Strong interpersonal and communication skills.
• Organized, detail‑oriented and rigorous.
• Team player with a proactive attitude.
• Good analytical skills.
• Interest in administrative and coordination tasks.

Benefits

• Permanent part‑time contract (25h/week).
• Competitive salary based on experience – show us what you can do.
• Fully remote position in Germany.
• International and collaborative work environment.
• Opportunities for growth within a fast‑growing global group.
• Position open to applicants with disabilities.