[Hiring] Customer Service Assistant 2 @Ohio Department of Administrative Services

Role Description

What You'll Do as a Customer Service Assistant:

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation.
• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service.
• Listen carefully to internal &/or external customer questions &/or concerns & ask appropriate follow-up questions to verify understanding.
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided.
• Follow up to ensure all of the customer’s questions &/or concerns have been thoroughly answered.
• Respond to inquiries received from the Cisco Finesse phone system.
• Maintain unit standards & procedures as outlined within the section.
• Respond to live chat e-mail & mail from the general public & all other constituents.

Qualifications

• 9 mos. training or 9 mos. experience in office practices & procedures.
• 9 mos. training or 9 mos. experience in public relations or customer service that included techniques for handling difficult people.
• 9 mos. training or 9 mos. experience in typing, keyboarding, data entry or word processing.
• 9 mos. training or 9 mos. experience in operation of personal computer.
• Or equivalent of Minimum Qualifications for Employment noted above.

Requirements

• Be detailed when describing your current/previous work duties.
• Tailor your application for each position you apply for.
• Respond to all questions asked.

Benefits

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!