[Hiring] Customer Service Agents in Turkish and English @CNX

Role Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

We’re currently looking for Customer Service Agents in Turkish and English.

• Taking inbound contacts, by phone, chat or email from customers to resolve any issues or complaints.
• Ability to stay focused and organized to correctly handle customer’s request in a timely manner.
• Occasionally taking outbound calls to resolve cases and check whether customer’s issue is correctly resolved.
• Constantly report new issues and proactively liaising with team leaders and peers to optimize the overall experience of the customers.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive relationship with every caller.
• Must be able to use CRM tools and related software to handle any contact.

Qualifications

• Customer focus, empathy and attention to details are core competencies.
• Fast typer, minimum 30 WPM.
• Ability to handle stressful situations and contacts.
• Ideally you have previous experience in a customer facing role or a contact center.
• Able to work fast and effectively.
• Willing to cooperate with team leaders and colleagues in order to improve customer satisfaction.
• Strong problem solving skills, make the right call and access existing processes to quickly resolve customer’s issues.
• Team player who shares information and best practices with his colleagues and superiors.
• Minimum requirements – High School Diploma.

Benefits

• Be part of one of the biggest companies in global outsourcing.
• Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy.
• Great opportunities to develop your skills.

Location

ALB Tirana - Rruga Dervish Hima, Stadiumi Air Albania

Language Requirements

• Turkish

Time Type

• Full time