[Hiring] Customer Service Agent Outbound @Diabetes Canada / National Diabetes Trust
Customer Service Agent Outbound @Diabetes Canada / National Diabetes Trust
Customer Service
Salary cad 16.75 per h..
Remote Location
Employment Type part-time
Posted 3wks ago

[Hiring] Customer Service Agent Outbound @Diabetes Canada / National Diabetes Trust

3wks ago - Diabetes Canada / National Diabetes Trust is hiring a remote Customer Service Agent Outbound. πŸ’Έ Salary: cad 16.75 per hour πŸ“Location: Canada

Role Description

The Outbound Customer Service Agent role is responsible for soliciting, scheduling, and confirming donation pick-ups of reusable clothing and small household goods from the public. While there is no sales component to this role, we are seeking outgoing individuals with a focus on providing a β€œbest in class” customer experience.

  • Solicit, schedule, and/or confirm donations of reusable clothing and miscellaneous items.
  • Read from a standardized script to verify donor information.
  • Meet or exceed KPI targets and/or productivity standards as outlined by the Supervisor.
  • Understand and promote the mission of Diabetes Canada and the National Diabetes Trust to the general public.
  • Provide potential donors with a high level of customer service by demonstrating a professional manner, discipline, and strong organizational skills.
  • Inform the Supervisor of any system or process discrepancies.
  • Maintain accurate and up-to-date records.
  • Attend all scheduled shifts, training, and meetings as determined by the Supervisor.
  • Maintain confidentiality of donor information.
  • Perform additional duties as required, ensuring the effective operation of the Virtual Contact Centre function.

Qualifications

  • Minimum High School Diploma.
  • 6+ months of experience in customer service and/or a call centre environment.
  • Strong computer skills and experience with computer databases.
  • Intermediate web and email skills.
  • Disciplined and organized self-starter.
  • Basic competency in Microsoft Office and Adobe.
  • Advanced oral and written communication skills.

Requirements

  • Must have a PC home computer, direct connect (wired) high-speed internet (no Wi-Fi/router), a USB noise cancelling headset, and either an All-in-One Printer (copier, scanner, printer) OR the ability to sign documents electronically.
  • Full availability between the hours of Monday-Friday 3pm-9pm EST and Saturdays and Sundays 11am-5pm EST.

Benefits

  • Work from the comfort of your own home.
  • Employee Assistance Program (EAP).
  • Registered Pension Plan (100% Employer-paid) once eligibility criteria are met.
  • Corporate discounts through Perkopolis, Value Village, and GoodLife Fitness.
Before You Apply
️
remote Be aware of the location restriction for this remote position: Canada
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Service Agent Outbound @Diabetes Canada / National Diabetes Trust
Customer Service
Salary cad 16.75 per h..
Remote Location
Employment Type part-time
Posted 3wks ago
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remote Be aware of the location restriction for this remote position: Canada
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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