[Hiring] Customer Service Agent @Disabled Veteran Solutions

Role Description

As a Remote Customer Service Agent at Disabled Veteran Solutions (DVS), you'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions every single day.

• Update and Document Account Detail:
  • Track communications and identify areas where extra support can be offered.
  • Accurately document all customer interactions, including inquiries, concerns, and resolutions.
• Inbound Inquiry Handling:
  • Answer inbound calls and emails to deliver a positive, solution-focused experience through the full customer and partner lifecycle.
• Technical Troubleshooting:
  • Assist with basic technical troubleshooting, navigate web-based applications, and accurately create or escalate support tickets.
• Appointment Management:
  • Schedule appointments at designated service locations.
  • Conduct follow-up calls to ensure issues are resolved and customers stay informed.
  • Provide consistent, high-quality service in a structured, supportive environment.

Qualifications

• High school diploma or GED (additional education preferred).
• Prior remote customer service experience, ideally in a call or ticket-based environment.
• Tech-savvy mindset with an in-depth understanding of web navigation, computer applications, and multitasking (e.g., Microsoft Teams, Outlook, Word).
• Ability to troubleshoot basic technical issues independently and follow detailed directions.
• Strong verbal and written communication skills with the ability to quickly build rapport.
• Comfort working remotely with minimal supervision in a structured environment.
• Ability to complete an extensive credentialing and background check process.
• Fluency in reading, writing, understanding, and speaking English language.

Requirements

• Bilingual (English/Spanish) skills are a strong plus.

Benefits

• Fully Remote: Work where you are most comfortable, focused, and productive.
• Supportive Team: Work in a team-driven environment where people actually help each other succeed.
• Room to Grow: We love to promote from within.
• Supportive Culture: We operate in a team-driven environment where people help each other succeed.
• Work with Purpose: A workplace where your work has purpose – not just tasks.

Schedule & Compensation

• Regular Schedule: A full-time, 8-hour shift scheduled within our operational window of 8:00 AM – 9:00 PM, Monday–Friday.
• Consistency: Consistent attendance and reliability are essential for long-term growth.
• Compensation: Hourly pay $15.00 per hour, with room for advancement.

Ready to Join Us?

If you want a remote role where your work matters, your tech skills are valued, and you have a clear runway to build a long-term career, we would love to hear from you. Apply today and build a career with purpose at DVS.

A pre-employment drug screening and criminal background check are required prior to employment.