[Hiring] Customer Service Agent @Teleperformance

Role Description

As a Customer Service Agent, you’ll be the voice of our clients—handling both inbound and outbound calls with professionalism and care. You’ll use web-based tools to resolve inquiries efficiently, ensuring every customer interaction is smooth, helpful, and positive. If you’re passionate about delivering great service and thrive in a fast-paced environment, we’d love to hear from you!

Qualifications

• High School Diploma or GED
• Prior call center or customer service experience highly desired
• Effective verbal and written communication skills
• Ability to multi-task
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Ability to sit for extended periods of time
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test

Requirements

• Enclosed and secure work area with zero distractions
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
• Must be able to meet the minimum internet speed requirements of the program
• Hotspots, satellite and wireless internet service is NOT allowed for this role

Responsibilities

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
• Document each customer's inquiry information into a database
• Verify customers' information, making corrections and updates as needed
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
• Follow-up with callers as necessary
• Use statistical contact center data to make improvements to performance
• Outbound calling for surveying to obtain client specific information
• Shift and Schedule adherence

Company Description