[Hiring] Customer Service Agent @FeverUp

Role Description

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the mid shift 2:00am- 11:00am (5 days/week) with 30 minutes of break.

You will be expected to:

• Customer Service by e-mail, phone or social media for solving any incidents generated
• Managing incoming calls and chats and customer service inquiries
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Perform parallel work for the Department of Operations as resolutions of incidents are not constant

Qualifications

• Previous experience in User Support or Customer Service positions are highly valuable
• Previous experience using Zendesk is preferred
• High Portuguese level (oral & written) and fluent in English
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks
• Good communication and interpersonal skills
• Solution-oriented and reliable professional
• Incredibly detail-oriented with excellent time-management skills
• Flexible and adaptable to change
• Decisive and organized
• Love being part of a dynamic team in a growing company
• Must reside in Brazil

Benefits

• Home office
• Great work environment with a young, international team of talented people to work with!
• Possibility to receive in advance part of your salary by Payflow
• 40% discount on all Fever events and experiences
• Health Insurance
• Gympass Membership