[Hiring] Customer Service Agent @Hkr.Team

Role Description

We are currently looking 🔎 for fantastic Customer Service peeps to join our team and assist our apparel partner in New York 🗽. Remote is allowed, encouraged, and the norm. Now, and forever.

What you'll be doing?

• You will assist our US partner by communicating with their customers using the Zendesk platform; primarily, all interactions are written and happen via e-mail or live chat - no voice/phones (phewww! 😮‍💨).
• You will provide an order status update (tracking links, emailing printers, etc.).
• You will help customers set up exchanges for sizing issues and send out replacements in case of any damaged items.
• You will offer support in editing their orders (shipping address/info, item details).
• You will make inquiries and identify specific apparel designs customers are looking for on our site.

Qualifications

• This would be a perfect job opportunity for college students 🧑‍🎓👩‍🎓 looking to upgrade their skills, accumulate work experience, and add a US 🇺🇸 company to their ninja belt 🥷.
• Coming with previous experience in a similar position, with a background in customer support is considered a plus, but not mandatory.
• You have excellent communication skills, especially in English - we are looking for at least a C1 proficiency, both written and spoken.
• You have the ability to maintain composure and customer focus while troubleshooting and solving issues.
• You are fun, optimistic, have a good laugh, and at the same time give it your best professional self, being a dedicated team player, raising your hand and caring for your colleagues.
• Technical savvy - you know your way around apps and stuff; also, from a technical point of view, you need a strong internet connection and a PC/laptop with a webcam (BYOD - Bring Your Own Device).

Requirements

• Full-time, remote (work from home) 🏠.
• You will be able to work from your awesome pajamas from the comfort of your home 🏠. While we typically work 9:00 AM - 6:00 PM, we want to offer our partners in NY the ability to work on a second shift (3:00 PM-12:00 AM) and during weekends.
• The training session typically takes about 2 weeks, during which we’ll use Google Meet, screen sharing and provide all the needed documentation for you to do an excellent job.

Benefits

• Monthly income of 3230 RON net - 2530 base salary + meal tickets of 35 RON/day.
• Remote, full-time job; no city borders, apply from any location as long as it’s in Romania!
• Rotating shifts: 9 AM - 6 PM / 3 PM - 12 AM schedule (with 1 hour of lunch break 🍕).
• The opportunity to kickstart your career - while this is a seasonal project, we always do call-backs for future roles if you make yourself seen.
• Start-up culture, young team, no egos, no BS.