[Hiring] Customer Service Advisor @NewCo Communications

Role Description

We are looking for motivated Dutch-speaking Customer Service Advisors to join an exciting temporary project supporting customers in the Belgian market.

As a Customer Service Advisor, you will support customers within the payments sector. You will handle a variety of customer enquiries while working with sensitive and financial information and following important security and privacy procedures.

Depending on the area you are supporting, your responsibilities may include:

• Assisting customers with lost or stolen credit and debit cards.
• Answering cardholder enquiries.
• Verifying customer identities.
• Identifying potentially fraudulent transactions.
• Blocking or unblocking cards.
• Handling dispute or claims cases.

Main Responsibilities:

• Provide professional customer support via telephone and e-mail.
• Act as an important point of contact between the customer and the organisation.
• Assist customers with questions relating to their cards, payments and accounts.
• Support customers with lost or stolen credit and debit cards.
• Carry out identity verification and clearly explain any required next steps.
• Help identify potentially fraudulent transactions and take the appropriate action.
• Support with the blocking and unblocking of credit cards where required.
• Handle dispute and claims cases accurately and professionally.
• Work carefully with sensitive and financial information while following security and privacy procedures.
• Ensure accurate administrative follow-up of customer cases and incoming requests.

Qualifications

• Native-level Dutch, both spoken and written.
• Good command of English.
• Professional level of working and thinking.
• Previous customer service experience is required.
• Strong communication skills, with a customer-focused and empathetic approach.
• Accurate, able to multitask, and comfortable working in a dynamic environment.
• Comfortable using computer systems and different software applications.
• Able to work effectively both independently and as part of a team.
• You live in Comunidad Valenciana or Catalonia.
• You are able to commit to the project for the full 6-month period.

Benefits

• A 6-month temporary contract.
• A fully remote position.
• Paid training and guidance to ensure you are fully prepared for the role.
• The opportunity to gain experience within the international payments sector.
• A diverse, friendly and collaborative international working environment.
• Opportunities to develop your skills and professional experience.
• Comprehensive support for mental health and wellbeing.