[Hiring] Customer Service Advisor @Capita

Role Description

You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care. You will also have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment.

• Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
• Identifying vulnerable customers and adapting approach, providing additional support when required.
• Handling escalated customer queries with empathy and integrity, logging accurately.
• Dealing with a wide range of queries across telephony / email / web chat / channels.

Qualifications

• Fluent Irish (Gaeilge) speaker
• Strong English communication skills
• A friendly, patient, and helpful attitude
• Previous experience within a similar role, ideally with experience of working with Social media platforms
• Excellent communication skills
• Proficient in using various computer applications and software simultaneously
• An attentive listener who can empathise and adjust to different customer needs
• A self-motivated individual who takes responsibility for customer issues and follows them through to resolution

Requirements

• Permanent contract with a competitive salary of €30,432 per year
• 40 hours per week on a rotational shift pattern
• Shift Details:
  • Monday to Friday: 6am–9pm
  • Saturday: 8am–6pm
  • Sunday & Bank Holidays: 10am–6pm
  • Weekends are 1 in 3
  • Full flexibility is key to success in this role.

Benefits

• A starting salary of €30,432 per annum
• Internal career progression and development opportunities – most of our management team started with us as Advisors!
• 22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
• Life Assurance cover, covering x2 of your salary after qualifying period
• Access to the Capita Pension Scheme
• Access to our Employee Assistance Programme
• Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on!

Company Description

Capita is a leading provider of business process services, driven by data, technology and people. Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.