[Hiring] Customer Service Advisor @Assurant

Role Description

The role of a Motor Claims Advisor is to assist our customers to make their claims, either by phone or via our in-house system, The Connection. You will take calls from dealers, submitting claims on the warranty holder's behalf. Claims Advisors take details of the failure, using the information provided, alongside the terms and conditions, to either accept or reject the claim.

Qualifications

• Excellent verbal, written, and listening skills
• Basic computer skills, including data entry, website navigation, and other software
• Experience working in a customer service environment

Requirements

• Comprehensive training to prepare you for the role
• Flexibility: remote working is available once full training is completed and performance targets are met
• Balance is important - 21 days of annual leave plus bank holidays, increasing with length of service, and an additional cultural Heritage Day
• Employee assistance program for health, family, money matters, and work-related advice
• Multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives
• Learning and Development opportunities including Udemy learning, internal one-to-one development, and growth platforms
• Internal Wellbeing Programmes
• Employee referral scheme rewarding referrals of friends and family
• Free Onsite Parking

Benefits

• Comprehensive training
• Remote working options
• 21 days of annual leave plus bank holidays
• Additional cultural Heritage Day
• Employee assistance program
• Discounts on retail and tech
• Health cash plans
• Bonus schemes and internal recognition
• Learning and Development opportunities
• Free Onsite Parking